Privacy Policy

This Privacy Policy describes how Letters From Home - A Division of Rock Writing and Editing LLC ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, subscribe to our fiction story service, or interact with us.

Information We Collect

We collect information to provide and improve our subscription service. The types of personal information we collect include:

Information You Provide to Us
- Contact Data: Your name, email address, and postal address when you subscribe to our service.
- Payment Information: Payment details (such as credit card numbers or banking information) are collected to process your subscription payments. This information is processed securely by our third-party payment processor via Wix and is not stored directly on our servers.
Information Collected Automatically (via Wix and Analytics)
- Usage and Technical Data: Internet Protocol (IP) address, browser type, device information, operating system, and data about your interaction with our website, such as pages visited and time spent on the site.
- Cookies and Tracking: We and Wix use cookies and similar tracking technologies to improve user experience, analyze site usage, and remember your preferences.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Manage the Service: To set up and manage your account, deliver your subscription stories, and fulfill your requests.
To Process Payments: To process your subscription fees and manage billing.
To Communicate With You: To send you service updates, promotional emails (which you can opt out of), security alerts, and customer support responses.
To Maintain and Improve our Website: To monitor and analyze usage and trends, and to improve the functionality and content of our website and service.
For Security and Fraud Prevention: To protect the integrity and security of our service and prevent illegal activities.

Information Sharing and Disclosure

We only share your information with trusted third parties for specific purposes:

Wix Platform: Our website and the underlying platform are hosted by Wix.com. Wix may collect and process data necessary for providing its hosting services, including website analytics, performance, and security. Their own privacy policy governs Wix’s collection and use of your information.
Payment Processors: Your payment information is securely shared with third-party payment processors (e.g., Stripe, PayPal, etc., as integrated by Wix) to facilitate subscription payments. These processors are compliant with industry security standards.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Your Rights and Choices

Depending on your location, you may have the right to:

Access/Review: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal data.
Deletion: Request that we delete your personal data, subject to certain exceptions.
Opt-Out of Marketing: You can opt out of receiving promotional emails from us by following the unsubscribe link in those emails.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no internet or electronic transmission is ever fully secure or error-free.

If you have any questions or concerns about this policy or your personal data, please contact us by email at info@lettersfromhomesubscription.com, or by mail at Letters From Home, PO Box 45, 9722 Gaston Road, Site 150, Katy Texas, 77494.